You have 60 days from the purchase date to decide if an item is right for you. We’ll gladly accept unworn, unwashed, or any defective merchandise purchased on freereigndesigns.com.au for return.
Please note that the following items cannot be returned: bodysuits, lingerie & sleepwear, swimwear, jewelry, personal & health care, and accessories (except scarves, bags, and mermaid blankets). And please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
We do not accept returned items that were sent back by you directly without checking with us first.
Returns will be processed within 7 business days upon receipt of your package. The refund will be issued to your Wallet or the original payment account per your request.
Returning shipping charges are non-refundable (we do not accept packages returned using C.O.D. delivery).
Note：The original shipping fee and insurance are non-refundable.